Terms of service
Welcome to PAWLORA! The terms "we," "us," and "our" refer to PAWLORA. PAWLORA operates this store and website, including all related information, content, features, tools, products, and services, with the goal of providing you, as a customer, with a carefully curated shopping experience (the "Services"). PAWLORA uses the Shopify platform, which allows us to provide you with the Services.
The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover matters such as disclaimers of warranties and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minors under your care to use the Services on devices that belong to you or that are purchased or managed by you.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide on our stores is correct, current, and complete, and that you have all the rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to accurately display our products and services on our online stores. However, please note that the colors or appearance of products may differ from how they appear on your screen, due to the type of device used to access the store and its settings and configurations.
We do not guarantee that the appearance or quality of any products or services you purchase will match your expectations or will be the same as displayed or reproduced on our online stores.
All product descriptions may be changed at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit, on a case-by-case basis, the quantities of any products we offer to any person, geographic region, or jurisdiction.
SECTION 3 — ORDERS
By placing an order, you are submitting an offer to purchase. PAWLORA reserves the right to accept or refuse your order, for any reason and at our discretion. An order will only be considered accepted once PAWLORA confirms that acceptance. We must receive and process your payment before the order is accepted. Please review your order carefully before submitting it, as PAWLORA may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, change, or cancel an order, we will try to notify you through the email address, billing address, and/or phone number provided at the time of the order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.
You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.
SECTION 4 — PRICING AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in the order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping costs, handling, customs duties, or import charges.
Prices published on our online stores may differ from prices offered in physical stores or on other online or offline stores operated by third parties. We may occasionally offer promotions on the Services that affect pricing and that are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.
You agree to provide purchase, payment, and account information that is current, complete, and accurate for all purchases made on our stores. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use that credit card to make the purchase; (iii) charges incurred will be honored by your credit card issuer; and (iv) you will pay the charges incurred at the published prices, including shipping and handling costs and all applicable taxes, if any.
SECTION 5 — SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs procedures, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, presentations, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are owned by PAWLORA, its affiliates, or its licensors and are protected by the patent, copyright, and other intellectual property laws of the United States and other countries.
These Terms allow you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display or perform, republish, download, store, or transmit any content from the Services without our prior written consent. Except as expressly stated herein, nothing in these Terms grants you, or should be construed as granting you, a license or any other rights under any patent, trademark, copyright, or other intellectual property right of PAWLORA, Shopify, or third parties. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by PAWLORA.
PAWLORA's names, logos, product and service names, designs, and slogans are trademarks of PAWLORA or its affiliates or licensors. You may not use these trademarks without PAWLORA's prior written authorization. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be granted access, within the Services, to customer-facing tools provided by third parties that we do not monitor and over which we have no control or involvement.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We will not have any liability arising from or related to your use of optional third-party tools.
Any use of the optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms under which these tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services, including the launch of new tools and resources. Such new features will also be considered part of the Services and will be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain materials and links to websites provided or operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to third-party websites, or to the purchase or use of products, services, resources, or content on such websites. Carefully review third parties' policies and practices and make sure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
PAWLORA uses the Shopify platform, which allows us to provide you with the Services. However, all sales and purchases you make in our Store are made directly with PAWLORA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and PAWLORA, including any injuries, damages, or losses resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with PAWLORA.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can review here, and certain personal information may be subject to Shopify's Privacy Policy, which you can review here. By using the Services, you acknowledge that you have read these privacy policies.
Since the Services are hosted on Shopify, Shopify collects and processes personal information related to your access to and use of the Services in order to provide and improve them. The information you provide to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than the one where you reside, so that the services can be provided to you. Please refer to our Privacy Policy for more information on how we, Shopify, and our partners use your personal information.
You further represent and warrant that: (i) you own or have all necessary rights to all Comments; (ii) you have disclosed any compensation or incentive received in connection with submitting the Comments; and (iii) your Comments comply with these Terms. We have no obligation, and will have no obligation, to: (1) keep your Comments confidential; (2) pay any compensation for your Comments; or (3) respond to your Comments.
We may, but are not obligated to, monitor, edit, or remove Comments that we determine, in our sole discretion, are unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violate any party's intellectual property rights or these Terms of Service.
You agree that your Comments will not violate any third-party rights, including copyright, trademark, privacy, personality rights, or other personal or proprietary rights. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any other person, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for the Comments you make and their accuracy. We assume no responsibility for Comments posted by you or any third party.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.
SECTION 13 — PROHIBITED USES
You may only access and use the Services for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, or laws, or local regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation; (h) to impersonate, or attempt to impersonate, any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm PAWLORA, Shopify, or users of the Services, or expose them to liability.
Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or may be used in a way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext through the Services; (e) use robots, spiders, crawling, scraping, or data extraction tools, automated devices or processes, artificial intelligence tools such as agentic AI, or any automated or manual means to access the Services; or (f) interfere with, circumvent, or evade the security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 — AGENTS
14.1 This section (the "Agent Terms") applies if you use, permit, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or under the instruction of, any person or entity, and that may run on a person's behalf or through their device, without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself and acts, at all times, in strict compliance with the requirements set out in section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that it refrain from accessing, using, or interacting with any service.
14.3 We may limit, including through technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) identify, in all HTTP/HTTPS requests, that the request comes from an Agent and disclose the Agent's name, including the following in the request's user-agent identification string: "Agent/[agent name]"; (ii) not hide or disguise that any access, use, or interaction comes from an Agent, including by: (a) imitating human behavior and human interaction patterns; or (b) solving or bypassing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) truthfully answer any question or request intended to determine whether interactions originate from a human or a computer; and (iv) not otherwise circumvent or avoid any measure designed to block, limit, alter, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services, or any part thereof, at our sole discretion, at any time and without notice, and you will remain responsible for all amounts due up to and including the date of termination.
The following sections will survive any termination: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that, by their nature, should survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from reliance placed on such materials by you, any other visitor to the Services, or anyone who may be informed of any of their content.
UNLESS EXPRESSLY STATED OTHERWISE BY PAWLORA, THE SERVICES AND ALL PRODUCTS AVAILABLE THROUGH THE SERVICES ARE PROVIDED FOR YOUR USE "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
SECTION 17 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PAWLORA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT, OR PRODUCT, POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless PAWLORA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, and licensors from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, owed to third parties arising out of or resulting from: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you of any claim subject to indemnification, and failure to provide prompt notice will not relieve you of your obligations except to the extent it results in substantial prejudice to you. We may control the defense and settlement of any such claim, at your expense, including the choice of counsel, but we will not enter into any settlement that imposes non-monetary obligations on you without your consent, which will not be unreasonably withheld. You will cooperate in the defense of any claims subject to indemnification, including by providing relevant documents.
SECTION 19 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. Such determination will not affect the validity and enforceability of any other remaining provisions.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.
These Terms of Service, along with any policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms of Service.
Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.
SECTION 21 — ASSIGNMENT
You may not delegate, transfer, or assign this Agreement, or any of your rights or obligations under these Terms, without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 22 — GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable in the federal and state or territorial courts of the jurisdiction where PAWLORA is based. Both you and PAWLORA consent to the personal and territorial jurisdiction of those courts.
SECTION 23 — HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 — CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date indicated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@hellopawlora.com
Our contact information is below:
PAWLORA hello@hellopawlora.com +351 963039174
Portugal
Tax ID: 309104718